Help & Support

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Documentation

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Frequently Asked Questions

Find quick answers to common questions

Getting Started

How do I connect my social media accounts?
Go to Settings > Social Accounts and click "Connect Account" for each platform you want to add.
How do I schedule my first post?
Navigate to Create > New Post, write your content, select platforms, choose a date and time, then click "Schedule Post".
Can I post to multiple platforms at once?
Yes! Select multiple platforms when creating a post. You can also customize content for each platform.

Billing & Plans

How do I upgrade my plan?
Go to Settings > Plans, select your desired plan, and follow the checkout process.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from Settings > Billing. Your access continues until the end of your billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee for all paid plans. Contact support for refund requests.

Features

How accurate are the AI suggestions?
Our AI suggestions are powered by advanced language models and are continuously improving based on user feedback.
Can I collaborate with team members?
Yes, Pro and higher plans include team collaboration features. Invite members from Settings > Team.
What analytics are available?
We provide engagement metrics, reach data, and performance insights for all your published posts.

Contact Support

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Support Hours

Live Chat

Mon-Fri, 9AM-6PM EST

Email Support

24/7 (1-2 business day response)

Emergency Support

Enterprise customers only

Additional Resources

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User Guide

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Video Library

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