Team Approvals troubleshooting

I don't see the "Require approval" toggle

The toggle hides when there's no eligible approver for the post. Check:

1. Have you set up at least one active approver in Settings → Team Approvals?
2. If you've selected a client profile in the composer, do any of your approvers cover that client (or "All clients")?
3. Have you picked a scheduled date and time? The toggle doesn't show on Post Now.

My approver isn't getting the invite email

Email delivery is best-effort. If they don't receive it:

• The form also displays the invite URL right after you click Send. Copy and share it manually.
• Check their spam folder.
• Confirm the email is correct in the Approvers list.

My approver got the link but can't accept

• They must sign in with the same email the invite was sent to. [email protected] and [email protected] are different accounts.
• If they don't have an account yet, the link offers Create Account — they can sign up without a subscription.

A post expired before review

When a flagged post passes its scheduled time + 5 minutes without a decision, SocialCal marks it expired_unapproved and does not publish it. You get an email.

To re-send it:

1. Open the post (click the gray "Expired" badge)
2. Click Edit & resubmit in the status panel
3. Pick a new schedule time and save — the approval requirement is sticky, so it'll go back to your approvers

I edited a rejected post but approval didn't reset

The reset triggers only on content edits (caption, media, platforms, format flags, etc.). Schedule-only edits (just changing the time) don't reset approval — so an already-approved post stays approved when you push it back an hour.

If you want to force a re-review without changing content, the simplest workaround is to add and remove a single character in the caption — that counts as a content edit.

Two approvers clicked Approve at the same time

The first one wins. The second sees a soft notice ("Already approved by Alice — your decision wasn't recorded") and the post drops out of their queue. The post is approved exactly once, by exactly one person. No double-records.

I can't remove the approval requirement on a reviewed post

That's intentional. Once a post has gone through any review (approval state set to pending, approved, rejected, or expired), the requirement becomes sticky to prevent bypass. To skip approval, cancel the post and create a new one with the toggle off.

My all-clients approver should be limited to one client now

In-place scope editing isn't supported yet. Workaround:

1. Revoke their access from the Approvers list
2. Re-invite with Specific clients only and pick the client(s)
3. They'll get a fresh accept link